What makes you different to other digital agencies?
We are advocates for digital inclusion and our passion is reflected in the high quality of and our commitment to our work.
- We are autistic, and as neurodiversity advocates, we will ensure that your website is accessible to all users, whether they are disabled, impaired, differently-abled or neurotypical. We are the only autistic website agency in the UK offering a specific website accessibility consultation service.
- We have worked on projects for the National Health Service, the Environmental Agency and Sporting Heritage UK and with big digital agencies such as Cyber-Duck.
- We are regular speakers on accessibility issues and have been featured in the Yorkshire Post, on Prolific North and on BBC Radio.
- We’ve won a number of high-profile awards and are members of the International Association of Accessibility Professionals and the UK Government’s Disability Confident Scheme.
What does 'neurodivergent' mean?
People who are “neurodivergent” are people with different cognitive functioning, such as people with Autism, ADHD, Dyslexia, Dyspraxia, to name a few.
A good term to describe a neurodivergent person would be “differently-abled”.
People with typical cognitive functioning are termed as “neurotypical”.
What is Autism?
People with autism don’t have an illness or disease. Their brain works in a different way from other people. Callum describes it as an Operating System that is very exclusive and totally different from the Microsoft or Apple Systems used by the majority of people in the World.
If you have autism, you are born with it, and you are autistic your whole life.
Autism is not a medical condition with treatments or a “cure”. But some people need support to help them with certain things.
You can find more information on the National Autistic Society Website.
What is website accessibility?
A website is accessible when it can be easily viewed and read by people with cognitive (autism, dyslexia etc.), sight or other impairments.
Although it is a legal requirement under the Equality Act 2010 to make your website accessible, 70% of UK websites are still inaccessible!
Why should my website be accessible?
Apart from the legal requirement set by the Equality Act 2010, it also makes commercial sense to have an accessible website.
- There are almost 14 million disabled people living in the UK, that’s 20% of the whole population. They are potential customers too.
- Businesses have lost £17.1 billion in revenue in 2019 as potential customers clicked away from their website because they couldn’t use it.
- The potential spending power of disabled people and their families is currently estimated at £274 billion in the UK.
To have an accessible website means reaching a wider target audience and making more sales!
What is a Content Management System or 'CMS'?
A content management system or CMS is a software that allows you to create, edit, organise, and publish content on the Internet.
Do you specialise in a particular industry?
No. We are experienced researchers and have never encountered a problem with working in a variety of industries. We are passionate about any of our projects and always give 100%.
We will always research your industry by using reputable sources and get your insights before we start your project. It is therefore not a problem if we have no previous experience in your industry.
Do you audit e-commerce websites?
Yes, we do.
Can I change things on my website after it’s been launched?
Yes, you can.
We can give you maintenance tips on how to ensure that your site remains accessible.
How long does it take to complete my website audit?
This depends entirely on the project. Once we have discussed your requirements with you, we will give you an estimated lead time.
How do we get started?
We would ask you for a short consultation meeting on Zoom or a phone call to see if we are right for each other in terms of expectations and budget.
What happens at the start of a project?
Following a 30-minute Zoom consultation meeting to establish your brief, we will prepare a comprehensive quote for you.
Once you are happy with what we have quoted and have decided that you’d like to go ahead with the project, we will prepare a service agreement. This is a binding contract for both parties. Once the agreement is signed, we raise a deposit invoice for 50% of the total project cost. This must be paid by you before we can commence work.
How will I pay you?
We accept payment by Bank Transfer or via PayPal .
Please note that we charge an extra 3.5% of your project fee for PayPal transactions.
Can you accommodate my budget?
We will always ask you what your budget is and show you what you can get for your money.
Do I have to pay a deposit before work starts?
Yes. We will ask you to pay 50% of the total project cost before work commences.
Will my site stay accessible once it's finished?
Compliance with the WCAG 2.1 Level AA Standards is not a “one and done” issue. Because you will be making changes to your site, possibly including text, images, video and navigation, and because of changes made to browsers, plugins, assistive technology and much more, you must maintain standards compliance through upkeep and regular checks. We recommend that you have a monthly, quarterly and/or annual standards compliance maintenance plan for your website.
We are also not responsible for the standards compliance of third-party plugins or third-party software that are installed on your website currently or in the future. We are unable to make changes to their platforms. This needs to be done by them.
What are your Terms & Conditions?
Please refer to our T& Cs page on this website.
Will I get a Service Agreement/Contract?
Yes, we will not commence any work without a signed service agreement.
Please ask us for an example copy if you wish.
What if I’m not happy with the work on my website?
We will get your feedback at each stage of the project to ensure that you are getting a service that you are happy with.
You can tell us at any time if you are not happy with our work, and we will make the necessary amendments.
Please see our T&Cs page for more details.
What happens during a website consultation?
We will have a 30-minute Zoom meeting or a telephone call to explore your business needs.
This can involve looking at the accessibility issues on your home page.
What is a free website review?
If you are not sure if your website is accessible, we can offer you a free website assessment of your home page.
We will run a scan on your home page and present the issue to you in a 30-minute Zoom meeting.
You will then be able to decide whether you want to take further action and ask us for a quote for a full website scan and report or a redesign of your site.
This is offered without any obligation to take on our services.
We love to help other business owners. Contact us for your free review at caren@kreativeincagency.co.uk.