Not counting our qualifications, experience, creativity and professionalism, here is what sets us apart from most businesses in our industry:
- We offer a tailored consultancy approach to create your website. Your site will reflect how you want your brand to be perceived. It will be optimised for your target audience and Google, helping you with growing your business.
- Take a look at our work to see that the websites created by our team simply stand out in an overcrowded market.
- We are 50% autistic, and as Neurodiversity advocates, we will ensure that your website is accessible to all users, whether they are disabled, impaired, differently-abled or neurotypical. We are the only website agency in the UK offering a specific website accessibility consultation service.
- We are a family business, and you can rely 100% on our commitment to you, our clients. We are inherently loyal and honest. We want to have a long-term relationship with our clients. You can trust in our desire and capabilities to make you happy. Our client testimonials are the best proof of that.
People who are “neurodivergent” are people with different cognitive functioning, such as people with Autism, ADHD, Dyslexia, Dyspraxia, to name a few.
A good term to describe a neurodivergent person would be “differently-abled”.
People with typical cognitive functioning are termed as “neurotypical”.
You can find more information on our website NeuroPool.co.uk.
People with autism don’t have an illness or disease. Their brain works in a different way from other people. Callum describes it as an Operating System that is very exclusive and totally different from the Microsoft or Apple Systems used by the majority of people in the World.
If you have autism you’re born with it, and you’re autistic your whole life.
Autism is not a medical condition with treatments or a “cure”. But some people need support to help them with certain things.
There is great diversity in the autism spectrum. “If you have met one person with autism, you have met one person with autism.” (Dr Stephen Shore.)
You can find more information on the National Autistics Website.
In Callum’s own words:
“I’m totally committed to everything I do and can’t bear to disappoint anybody. I always strive to give my clients exactly what they want.
My attention to detail and focus allow me to work long hours and my design and business ideas are innovative and unusual.
I can interpret a design brief into a concept that combines stunning visuals with intuitive functionality, giving an excellent user experience.”
There you go!
Yes, it will work on all devices. Responsive web design is a must these days. Any good web developer should offer this as standard.
We currently develop WordPress websites but will add other CMSs to our portfolio soon. Watch this space!
A content management system or CMS is a software that allows you to create, edit, organise, and publish content on the Internet.
WordPress is the most popular CMS as it is a universal platform that can be used by anyone, tech-savvy or not. It’s easy to understand and comes with a variety of themes, tools and plugins. If you want to change the content of your website yourself after it has been developed, then WordPress is ideal for you.
Yes, we can create a WordPress website with WooCommerce integration.
We don’t use website builder templates.
All our sites are tailored to your requirements and therefore custom-built using the WordPress CMS.
We test our websites on all the current and supported versions of the major browsers, Firefox, Chrome, Safari, Internet Explorer 11 and Edge. We also test it on the different screen sizes of mobiles, tablets and laptops.
Caren is your project manager from start to finish. She will do your initial consultation and pass your requirements on to Callum, who then designs and develops your website. Caren can also write or copyedit your website content, source images and write blog posts if you want any of these services.
You can get involved in your project as much as you like. Some clients don’t want to get involved at all, whereas others want to be part of the team. All approaches are welcome. It is your website, and we want you to be 100% happy with it.
You can give us examples of sites that you like and must tell us what you want to achieve with yours.
Yes. Please take a look at our portfolio web page.
No. We are experienced researchers and have never encountered a problem with working in a variety of industries. We are passionate about any of our projects and always give 100%.
We will always research your industry by using reputable sources and get your insights before we start your project. It is therefore not a problem if we have no previous experience in your industry.
We have a blog post with all the answers for you here: https://kreativeincagency.co.uk/business-growth/do-you-need-a-website-for-your-business/
We have a blog post with all the answers for you here: https://kreativeincagency.co.uk/website-revamp/why-you-need-a-website-refresh-now/
We have written an E-book, ‘The Essential Website Improvement Guide’. You can download it from any of our webpages. Look for the “Download our E-book” form at the bottom of each page.
Alternatively, book a 30-min website evaluation with us through our Calendly link.
Yes, you can. You can ask us to do further changes for you at an hourly charge, or you can make changes yourself. If you want to be an editor for your website, we will show you how to use the ‘backend’ of your WordPress site.
This depends entirely on the project. Once we have discussed your requirements with you, we will give you an estimated lead time.
Yes, we can!
Yes. We have helped many business owners to make changes or even shown them what to do. All at a very reasonable cost and sometimes also for free. Just get in touch and ask.
We would ask you for a consultation meeting to get the information we need to quote for your project. This can be a face-to-face meeting (1 hour) or a Zoom meeting (30 mins). We would also welcome examples of websites you like, as this will give us an idea about your design preferences.
Yes. We can set up your domain-related business e-mail for you. At least one e-mail is included as standard in our packages.
We are happy to give you guidance on your brand’s design and make small logo changes for you. However, as branding is one of the most important aspects of a business, we would always recommend that you consult an expert. We have a trusted partner with years of experience and professional expertise in this field and would love to refer you to his care. Please contact us at firstname.lastname@example.org to get his details.
A typical website has the following landing pages:
- About Us
- Contact Us
It is entirely up to your requirements how many landing pages there are on your site.
We can source licensed stock images for you from free or fee-paying sources or engage our trusted photography partners to take the images for your site. Alternatively, you could supply your own images. We will advise you on the suitability of the images.
We can write all or part of the copy for you or copyedit the text that you already have. Ask us for a quote for any of these options. We would always advise you that you should hire a professional copywriter for your website content. As Caren is a qualified and experienced copywriter, she would love to work with you on this.
Yes. We would advise you to have a blog with current and valuable information for your target audience. The blog posts can then be shared on social media, which will bring traffic and customers to your site. And Google will love your site for it!
Yes. We will show you how to do this. Alternatively, you can ask us to write blog posts, source featured images and upload any new content for you. Just ask us for a quote.
Adding video content to your site can give it a personal touch. People buy from people. Introducing yourself by talking to your audience in a short video clip can make all the difference when a site visitor reaches the buying stage.
Podcasts are a long-term strategy. We would only advise you to have a podcast linked to your site if you are serious in keeping up with regular recordings.
Pricing & Payment
We accept payment by BACS or PayPal transfer.
Please note that we charge an extra 3.5% of your project fee for PayPal transactions.
We will always ask you first what your budget is and show you what you can get for it.
Please take a look at our Rates, listed at the bottom of our Services page.
Yes. We would ask you to 50% of the project cost before work commences.
Yes. You will have to pay an annual amount for the hosting, the domain name and ideally for the maintenance of your website.
We will advise you of any ongoing costs before we start working on your website. You will know how much you should expect to be paying after your website build is finished.
You can sign up with one of our maintenance plans so that we can manage all your aftercare requirements. Get in touch if you’d like to know more about this.
We will ensure that your site conforms with the six legal requirements (seven for E-commerce sites) for UK websites.
Your website will:
- Display your company info, such as company name and contact information. If you have a limited company, it will also state your company number and place of registration as well as any trade association memberships and applicable VAT registration numbers.
- Uphold the Disability Discrimination Act by being accessible to disabled people.
- Conform to EU Anti-Spam laws, by adding opt-in boxes to any contact and e-mail sign-up forms.
- Adhere to Intellectual Property and Copyright laws by using licensed images and checking for plagiarism in the content.
- Your E-commerce site will abide by the Consumer Protection and Distance Selling Regulations.
Domain Name & Hosting
The domain name should be purchased by you to ensure that it is registered in your name.
However, we are happy to guide you through this process, which is very simple.
Not at all. If you already have a domain, you can decide if you want to keep it on the hosting platform it was purchased from or if you want to transfer it to another platform. We will advise and help you with this.
Website hosting is a service that provides the technology needed to enable you to make your website visible on the Internet. Websites are stored on servers, special computers, that deliver your webpages to the browser.
Absolutely. As long as they are WordPress compatible, you are happy with their service and the prices they charge you, this is not a problem. You would need to grant us access to your hosting control panel though so that we can deploy your new site.
Yes, we can offer you a package that includes hosting. Please let us know at the quote stage of your project.
Aftercare for Your Website
Updating your website’s security and software is an essential part of owning a website. You wouldn’t buy a car and not put any fuel in it and never service it, would you?
Yes, we do! We have flexible packages available, tailored to your needs and your website’s structure. Please get in touch and ask about our maintenance service which is also available to you if we haven’t created your site.
A website needs regular and frequent care. We would recommend that you do the updates for your site at least once a month. You could risk being hacked if your website is not updated. Hackers are working 24/7 and so do the people who are releasing the security updates.
If you have a maintenance contract with us – yes.
If you want to do it yourself, we can advise you.
Terms & Conditions
Please refer to our Terms & Conditions page on this website.
Yes, we will not commence any work without a signed service agreement. You can view an example here.
You are the legal owner of your domain name if you are listed as the domain’s registrant or owner contact. If you haven’t already done this, we will guide you through the process. Once you have paid for your website project in total, the website is your property. All our projects are protected by a service agreement that clearly states our terms and conditions right from the start.
We will get your feedback at each stage of the project to ensure that you are getting a website that you are happy with. You can tell us at any time if you are not happy with our work, and we will make the necessary amendments. Please see our service agreement example and our terms and conditions for more details.
Free Consultation & Web Assessment
We will have a Zoom meeting or a telephone call to go through your business needs. This involves looking at your company’s purpose, its ideal customers and what function your website should take on in your business. This will last between 30 minutes to one hour and will enable us to prepare a quote that is tailored for you.
You can book your free consultation appointment here.
If you are not sure that your website is doing its job properly for you and whether it is a good reflection of your brand, we can offer you a free website assessment. We will look at your website’s user-friendliness, design, content, accessibility, security and search-engine-friendliness. You will then be able to decide whether you need to make small adjustments or have a complete revamp. This is offered without any obligation to take on our services. We love to help other business owners.
Contact us for your free review at email@example.com.
Following our consultation meeting, your brief and subsequent quotation approval, we will prepare a service agreement which is a binding contract for both parties. Once the agreement is signed, we raise a deposit invoice for 50% of the total project cost. This must be paid by you before we can commence work.
Callum designs your website in line with your brief and e-mails the designs to you in a pdf or jpg format. You then have the opportunity to make two rounds of changes. Once the design is approved, we move on to the development stage.
Callum develops the website in line with the approved designs and deploys it to a staging (testing) site, where you can view your site online. You then have the opportunity to request snagging amendments. At this stage, you will not be able to make any structural changes that are different from the approved design without incurring additional charges.
Callum deploys your new website to your chosen hosting account. Your website is now live.
Absolutely. We welcome your feedback. It makes our job easier.
A website is accessible when it can be easily viewed and read by people with cognitive (autism, dyslexia etc.), sight or other impairments. Although it is a legal requirement under the Disability Discrimination Act to make your website accessible, 70% of UK websites are still inaccessible!
Apart from the legal requirement posed by the Disability Discrimination Act, it also makes commercial sense to have an accessible website.
- There are 12.9 million disabled people living in the UK.
- One in four have never used the Internet. They either lack the skills and confidence or simply cannot read, process, see or physically access websites that are not optimized for disabled use (website accessibility).
- The potential spending power of disabled people and their families is currently estimated at £212 billion in the UK.
To have an accessible website means that you can reach a lot of new customers!
We can install and activate the following security features on your website:
- SSL certificate (the lock symbol you see in a website’s browser window).
- Wordfence security plugin.
- Akismet Anti Spam plugin.
- Secure user passwords.
- CAPTCHAs for your contact forms
- Monthly security updates and backups if you have a monthly maintenance plan with us.
SEO & Lead Generation
We offer basic onsite SEO optimisation by installing and setting up the free version of the WordPress Yoast plugin.
We have a trusted partner who specialises in Advanced SEO and PPC ads and is also very reasonable in price. Get in touch for a referral.
Unless you want to spend thousands of £££ on SEO, the answer is ‘No’.
For us mere mortals, SEO takes time. You can easily undertake some SEO DIY, but expect to invest a lot of time and effort. Results usually show up after three to six months.
Or, you could, of course, hire our trusted partner for all your SEO and PPC ad work. Get in touch for a referral.
You can create a Google Analytics account to monitor the traffic to your site.
Yes, we do! We follow all the guidelines to make your site’s structure and content as SEO-friendly as possible.
Your website is your lead conversion hub. It will be a reference point for all your prospects to check you out. If they like what they see, they become leads ready to convert into buyers.
The best way of driving traffic to your website and generating leads is by creating valuable content via a blog, vlog or podcast and distributing it through all your social media channels.
We can include your social media links on your site as a standard feature (at no extra cost).
And we have trusted partners for video and podcast production. Get in touch for a referral.